A Smile

• Smile, it makes people wonder what you are thinking.
• A smile is an inexpensive way to improve your looks almost instantly.
• A smile is a language even a baby understand.
• A smile cannot be bought, begged, borrowed, or stolen, for it is something that is of no value to anyone until it is given away.
• A smile is a curve that sets a lot of things straights.
• It is almost impossible to smile on the outside, without feeling better on the inside.
• A smile can open a heart faster than a key can open a door.
• No smile is as beautiful as the one that struggles through the tears.
• If you smile when no one else is around, you really mean it.
• No matter how grouch you're feeling, you will find the smile more or less healing. it grows in a wreath all around the front teeth. Thus preserving the face from congealing.
• A smile costs nothing, but gives much. It enriches those who receive, without making poorer those that give. It takes but a moment, but the memory lasts forever.
• Every time you smile at someone, it is an action of love, a gift to that person, a beautiful thing.
• Smile... nobody ever added up the value of a smile: we know how much a dollar's worth; and how far is a mile; we know the distance to the sun; the size and weight of the Earth; but no one's ever told us yet, how much a smile's worth.

Good Human Relations

1. Speak to people

There is nothing so nice as a cheerful word of greeting

2. Smile at people
It takes 72 muscles to frown, only 14 to smile

3. Be friendly and helpful
If you would have friends, be a friend

4. Call people by name
The sweetest music to anyone's ears is the sound of his own name

5. Be cordial
Speak and act if everything you do is a genuine pleasure

6. Be genuinely interested in people
You can like almost everybody if you try

7. Be generous
With praise - cautious with critism

8. Be considerate
With the feeling of others. There are usually three sides to controversy: yours, the other person's, and the right side

9. Be alert
To give service. What counts most in life is what we do for others

10. Add to this a good sense of humour
A big dose of patience and a dash of humility, and you will be rewarded many folds

Panduan Mendengar dengan Berkesan

Mendengar dengan berkesan bermaksud dengan mata, telinga dan hati. ia melibatkan kebolehan untuk terus berdiam, mengelakkan tumpuan dan minat pada orang yang sedang bercakap. ia juga melibatkan kebolehan memahami bukan hanya pada apa yang diperkatakan, tetapi maksud diperkatakan dan perasaan orang yang memperkatakan. suatu cara menguji kebolehan mendengar ialah dengan membuat rumusan dan menyelami perasaan orang yang bercakap.

Perkara yang digalakkan :

• Duduk atau berdiri condong kearah orang yang bercakap dalam keadaan relaks.
• Pandang kearah orang yang bercakap.
• perhatikan air muka dan gerak-gerinya.
• Senyum apabila ia senyum, dan bertenang apabila cerita menyedihkan atau mengejutkan.
• Dengar apa yang diperkatakan, gaya, nada suara dan kelajuan bercakap kadangkala menyatakan sesuatu tentang perasaannya.
• Berikan galakkan supaya ia terus bercakap dengan membuat tindak balas lisan dan tidak lisan seperti mengangguk..., ya..., lepas tu..., em...

Perkara yang tidak digalakkan :

• Terlalu banyak bertanya seolah-olah menyiasat untuk kepentingan sendiri.
• Bertanya soalan 'kenapa' dalam nada seolah-olah ia bersalah.
• Menggangu atau mencelah semasa ia bercakap.
• Memberikan nasihat dan teguran.
• Menilai perbuatan sebagai salah atau betul.
• Menahan ia meluahkan perasaan sedih dan marah.
• Menyangkal atau menentang pendapatnya walaupun anda tidak bersetuju.
• Membuktikan ia bersalah atau lemah akan menyebabkan ia lebih 'defensif'.
• Tukar tajuk perbualan daripada hal lain kepada hal peribadi.

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